7-Step Process for Resolving Issues

August 29th, 2016 Posted by Business is ART, Engagement, Leadership 0 thoughts on “7-Step Process for Resolving Issues”
Photo courtesy TrueChat.org

Photo courtesy TrueChat.org

How do you resolve issues?

Last week I facilitated a team meeting on the topic of what the small office/business would do if the business owner is away. How will things get done? Who will make decisions? What decisions can be made by anyone other than the owner?

7-Step Process

As closely as we could, we followed a process that is also used to resolve issues presented in the business owner/CEO mastermind group I facilitate. In a nutshell, the process is as follows, with steps 1 thru 3 being a conversation between facilitator and the person bringing the issue:

  1. What is the issue?
  2. What is the impact of not resolving it (or that it is currently causing)?
  3. What has been done to-date about it?
  4. Additional clarifying questions from the group.
  5. Restate the issue.
  6. Generate potential solutions.
  7. Assign Action Items based on the solutions.

Make it Your Own

On paper it sounds so easy and reasonable. In practice, it can be challenging. But it yields results every time.

Because this was an internal team meeting as opposed to peers from separate businesses who do not work with one another, the process remained largely the same but some of the tactics had to change. For example, in the mastermind group, when it comes to identifying potential solutions, we just talk them through and write them on a white board as people blurt them out.

But for an internal team, to ensure everyone has a chance to speak without fear of offending a co-worker, we used yellow sticky pads. For each category defined, the team members wrote as many ideas as they could think of in 1 to 2 minutes; 1 idea per note.

A lot of the time, the result of following this process is simply confirmation of what the person who brought the issue already knew. They just needed the push to do it. In other cases, something completely new emerges and forms the course of action.

I’ve yet to see an instance where the individual walks away with no action items identified, and no clue as to what to do next. That’s the power of many minds working together, as long as there is a roadmap for doing so.

Follow the Yellow Brick Road(map)

Speaking of roadmaps, your business needs a roadmap as well. You can’t just wing it day-after-day and expect to maximize your returns. No one is that good. Join my free webinar and I will show you how to lay out a very simple, realistic, actionable strategic plan that will net results for you. Click here to sign-up.

Speaking of leadership, last week’s Business is ART podcast (on the TrueChat Network) focused on strong team building using the movie The Wizard of Oz as an example. You can listen to it by clicking here.

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