We recently heard the story of a hard-working retail cashier, stressed from the holidays, managing to keep her cool in the face of rude customers.
One particularly disrespectful customer reflected on his actions, returned to the store, and fell just short of an apology by saying, “That wasn’t your fault. I know better.”
A genuine apology for his behavior would have been better, and perhaps would not have resulted in this response from the cashier, “If you know better, do better.”
That’s really some great advice for all of us. If we know better, lets do better.
Not another list!
We don’t need to give you yet another list of the things you can be doing better on, be they professional, personal or societal things. There’s no shortage, so pick a few that are most important to you and run with them.
An article at the New York Times entitled How to Do Things Better in 2018 lists and describes 10 things you can focus on (and why), but then goes on to provide links to unique pieces that actually get in to HOW to do better on that particular item.
The article focuses mostly on personal, but also on a few professional areas, such as “How to Build a Successful team.”
Guess what the first step is?
If you guessed, “Make a Plan,” you guessed correctly.
More to the point, the article says, “You need a clear and measurable goal for what you want to accomplish.”
We agree with the intent of that statement, but we are also a little nerdy when it comes to using terminology. You really need clear and measurable OBJECTIVES that support your loftier GOALS. Goals in and of themselves are more of a destination, otherwise, not really measurable beyond “Are we there yet?’
But all nerdiness aside, make a plan and make things measurable. But to that point, make it actionable.
Keep it Simple…Seriously (we object to calling anyone “stupid” so “seriously” is a good substitute)
Meanwhile, Inc. has posted an article entitled 3 Simple Habits I’m Making in 2018 to Drive Better Results. In it, the author’s 3rd simple habit is “Discipline through simplicity,” and, again, we couldn’t agree more.
Plan Canvas is built on the “KISS” model – Keep it Simple, Seriously. So often we just make things too complicated. Take a look at the things you do and ask yourself how you can simplify. Challenge yourself and your team. Make a game of it. There is always a way.
As the new year gets going….
We all know we CAN do better. And as the cashier said, “If you know better, do better.”
That’s the kind of simplicity we can live with.